Shipping & Returns

Shipping 

A flat rate of $9.95 is charged per order.

Online orders can only be shipped within the 50 United States. We are unable to ship to US Territories and APO or FPO military address at this time. All orders placed with a P.O. Box as the ship to address will ship via USPS (5-7 business days)

Qualifying orders over $50 before tax and promotions are eligible for free shipping. 


Shipping options and time frames:

  • In stock items usually ship within 1-2 business days.
  • Orders with items on back order are held until they can be shipped complete.
  • Orders are shipped and delivered on business days only (Monday-Friday excluding major holidays).
  • Alaksa & Hawaii are excluded from Shipping Promotions.

Returns:

We hope you love your Scentos products as much as we do, but we also understand sometimes items need to be returned.  We accept returns of most merchandise within 30 days of purchase.  

Return Process:

  1. Write down the item(s) you are returning and mark if you would like a refund or exchange
  2. Pack items you wish to return as well as the original packing slip into the box.
  3. Affix the return address label to the outside of package.
  4. Drop your package off at any USPS
  5. Save your tracking number.
  6. Customers are responsible for return postage.
  7. Once we receive your package, we will process the return within 14 calendar days. The total amount less shipping will be refunded or the item will be replaced.

If you have any questions about a refund or exchange, please contact us:

888-4WeVeel

help@weveel.com